Job Description
Job Summary:
In addition to the responsibilities listed above, this position is also responsible for developing and implementing routine competitive sales and retention strategies for Medicare accounts; providing a positive experience to customers with Medicare accounts with detailed guidance from a supervisor; supporting collaboration within teams to support customer needs for Medicare accounts; executing sales and renewals for Medicare accounts with detailed guidance from a supervisor; and meeting routine goals for sales and retention of Medicare accounts.
Essential Responsibilities:
- Pursues effective relationships with others by sharing information with coworkers and members. Listens to and addresses performance feedback. Pursues self-development; acknowledges strengths and weaknesses, and takes action. Adapts to and learns from change, challenges, and feedback. Responds to the needs of others to support a business outcome.
- Completes routine work assignments by following procedures and policies and using data, and resources with oversight and management. Collaborates with others to address business problems; escalates issues or risks as appropriate; communicates progress and information. Adheres to established priorities, deadlines, and expectations. Identifies and speaks up for improvement opportunities.
- Provides a positive customer experience within market turnaround expectations by: building and maintaining strategic relationships with customers, consultants, brokers, and/or channels while acting as the KP representative to assist with contract, benefit/service, and renewal activities; demonstrating working product knowledge when educating customers, consultants, brokers, and/or channel partners, resolving any questions or concerns; building a basic understanding of prospect or customer business to ensure that Request for Renewal (RFR) response and engagement strategies are in alignment with customer goals; partnering with engagement team/specialist to coordinate engagement programs (e.g., member wellness) with detailed guidance; and providing accurate information including recommendations for new products, benefits/services offerings, and pricing models when addressing customers, consultants, brokers, and/or channels with detailed guidance.
- Contributes to the execution of sales and renewals by: assisting the team throughout the RFR process, following established timelines and best practices; completing routine renewals administration, negotiations, and presentations and rate product and benefit/service validation tasks as assigned; monitoring the progress of contracts, pricing, and membership accounting to implement the negotiated terms for sales and renewals; and learning to identify cross-sell and upsell opportunities to increase growth and retention.
Minimum Qualifications:
- High School Diploma or GED, or equivalent OR minimum one (1) year of experience working in a corporate or business office environment.
Additional Requirements:
- Knowledge, Skills, and Abilities (KSAs): Customer Experience; Member Service
Preferred Qualifications:
- Completion of America's Health Insurance Plans (AHIP) Medicare compliance training.
- Bachelor's degree in Marketing, Finance, Business Administration, or a directly related field.
Primary Location: Hawaii,Honolulu,Regional Admin Low Rise
Scheduled Weekly Hours: 40
Shift: Day
Workdays: Mon, Tue, Wed, Thu, Fri
Working Hours Start: 08:00 AM
Working Hours End: 05:30 PM
Job Schedule: Full-time
Job Type: Standard
Worker Location: Remote
Employee Status: Regular
Employee Group/Union Affiliation: NUE-PO-01|NUE|Non Union Employee
Job Level: Individual Contributor
Specialty: Account Management
Department: Regional Administrative Office - HP Mgr-Medicare Markets - 7016
Pay Range: $61600 - $79640 / year The ranges posted above reflect the location in the job posting. The salary range may vary if you reside in a different location or state than the location posted.
Travel: Yes, 20 % of the Time
Remote: Work location is the remote workplace (from home) within KP authorized states. Worker location must align with Kaiser Permanente's Authorized States policy. At Kaiser Permanente, equity, inclusion and diversity are inextricably linked to our mission, and we aim to make it a part of everything we do. We know that having a diverse and inclusive workforce makes Kaiser Permanente a better place to receive health care, a more supportive partner in our communities we serve, and a more fulfilling place to work. Working at Kaiser Permanente means that you agree to and abide by our commitment to equity and our expectation that we all work together to create an inclusive work environment focused on a sense of belonging and wellbeing.
Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Submit Interest
Job Tags
Full time, Contract work, Remote job, Shift work,