Job Description
Potential for REMOTE WORK OPPORTUNITY after initial in-office training and meeting performance expectations. Average time to achieve these goals would be approximately 8 weeks or more. MUST have a dedicated distraction-free workspace and high-speed internet of 50 mbps or greater with a static IP address. If approved to work from home, LSI will provide ALL computer and phone equipment.
Smoking Policy: Our Knoxville campus is smoke free. No smoking is allowed on the property, including in your car while parked on the property.
DESCRIPTION
In this exciting, fast-paced position, you will be responsible for answering inbound calls while providing remarkable customer service on behalf of Credit Unions/Banks nationwide.
Summary: Service banking transactions on behalf of a credit union or bank by accessing sensitive information and completing the transaction in the various computer platforms. You will be responsible to protect the account by ID verifying every caller (fraud prevention) along with answering and resolving a lengthy list of banking inquiries: view and reconcile account and loan related inquiries, transfer funds, reorder checks, use third party platforms to resolve various issues (unblock debit cards, submit loan payments), view and explain why funds are on hold, and provide loan and deposit rates. A Financial Service Representative answers back-to-back calls and typically handles 10-12 calls per hour.
Language Skills: Ability to read, write, and comprehend complex instructions in an accurate and timely manner. We are always looking for individuals fluent in other languages!
Mathematical Skills: Ability to accurately add, subtract, divide, and multiply to provide callers with accurate account data.
Computer Skills: Type approximately 40 net words per minute.
Compensation: $17.00 an hour, plus Shift Differentials of +$2-$5 an hour! Bi-Lingual Shift Differential of +$1.00/HR for those that qualify.
Hours: Our contact center is open 24 hours a day 7 days a week - more hours to serve our client's needs creates a variety of schedule options for our staff based on our business needs.
Physical Demands/Work Environment: While performing the duties of this position, the employee is regularly required to sit for an extended time, use a keyboard, and talk to callers via a hands free head set. The noise level in the contact center is usually moderate, but at times there could be 100 employees on interactions. If working remote, the noise level is minimal.
QUALIFICATIONS
Experience with general banking knowledge/terminology and banking platforms (mobile, online banking) preferred
Proficient typing and computer skills
Exceptional attendance record - ability to work days/evenings, Saturday or Sunday and some Holidays
Accurately and efficiently navigate through several computer programs
Excellent problem solving skills with the ability to multi-task
Ability to effectively handle and diffuse challenging situations based on reason for call and temperament of the caller
Professional and upbeat attitude that thrives in a fast-paced environment
Desire and ability to provide excellent customer service on every interaction
EDUCATION
High school/GED or better (preferred)
OUR BENEFITS INCLUDE:
Paid Training
Lucrative Shift Differentials ($2-$5 an hour)
Relaxed dress environment
Generous Paid Time Off - rest and relaxation!
Year-round employee appreciation events and online recognition award program - you are awesome!
Free Coffee at all LSI facility locations
Medical, Dental and Vision insurance for Full and Part-time employees ( hrs/wk)
Life and Disability insurance
Pet Insurance
Paid Volunteer Time Off - give back to your community!
Educational and national employee-assistance programs
401k match
Growth opportunities - 90% of leadership positions are filled from within!
Apply ONLINE at !
Behaviors
Preferred
Enthusiastic: Shows intense and eager enjoyment and interest
Team Player: Works well as a member of a group
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Dedicated: Devoted to a task or purpose with loyalty or integrity
Job Tags
Hourly pay, Holiday work, Full time, Part time, Work at office, Training, Online, Work from home, Paid training, Shift work, Weekend work, Sunday, Saturday, Afternoon shift,