Customer Service Representative Job at Enterprise Holdings, Reno, NV

Rmp4cVo3TUFGYjJqOGo2NmJZZGhLRU5iS0E9PQ==
  • Enterprise Holdings
  • Reno, NV

Job Description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.

Opening available at the Reno-Tahoe Airport branch location:

  • 2001 E Plumb Lane, Reno, NV 89502

This is a full time position with a starting rate of pay $20/hour based on a 40 hour workweek.

The schedules available are:

  • Sunday: OFF
  • Monday: 3:30pm-12:00am
  • Tuesday: 3:30pm-12:00am
  • Wednesday: 3:30pm-12:00am
  • Thursday: 3:30pm-12:00am
  • Friday: 3:30pm-12:00am
  • Saturday: OFF

OR

  • Sunday: 3:30pm-12:00am
  • Monday: 3:30pm-12:00am
  • Tuesday: 3:30pm-12:00am
  • Wednesday: 3:30pm-12:00am
  • Thursday: 3:30pm-12:00am
  • Friday: OFF
  • Saturday: OFF

We offer a robust Benefits Package including, but not limited to:

  • Paid time off
  • Employee discount
  • Retirement savings plan
  • Extended Health Benefits (Medical, Prescription Drug, Dental and Vision)
  • Life Insurance
  • Training and development

Enterprise Mobility is a leading provider of mobility solutions, owning and operating the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands through its integrated global network of independent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers.

Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $39 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories.

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

  • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
  • Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
  • Meet and greet customers in a friendly and timely manner
  • Provide directions and general assistance
  • Assist to assess condition of rental upon return
  • Process returns, check-ins and exit kiosk transactions
  • Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
  • Understand and communicate rental terms and conditions, vehicle features and other services
  • May sell optional protection products, upgrades, fuel options and other additional equipment
  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed
  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
  • Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications
  • High school diploma or GED equivalent required
  • Must have at least 1 year prior customer service and sales experience in retail, guest services, hospitality or administrative support
  • Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
  • No drug or alcohol related conviction on driving record in the past 5 years
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
  • Must be able to work one of the following schedules: 3:30pm-12am Monday-Friday or Sunday-Thursday
  • Must be at least 18 years old

Job Tags

Full time, Local area, Immediate start, Monday to Friday,

Similar Jobs

Skillit

Concrete Worker Job at Skillit

 ...Description Full Job Description: We're actively seeking skilled Concrete Workers , for exciting projects in select U.S cities. We...  ..., specifically: Commercial concrete carpenters Concrete finishers Concrete laborers As a Concrete worker, your primary... 

US Army

Heavy Mobile Equipment Repairer Leader Job at US Army

 ...Summary About the Position: This is a Military Technician position with the 88th Readiness Division, Equipment Concentration Site...  ...them abreast of current progress. Perform more complex repairs on heavy mobile equipment. Operate vehicles in order to check... 

AVELLI CONSTRUCTION CORP

Concrete Finisher Job at AVELLI CONSTRUCTION CORP

 ...Job Description Job Description The Concrete Finishers duties include but are not limited to grading, setup, pouring, and finishing concrete surfaces including but not limited to concrete floors, sidewalks, curbs, and stairs. They are responsible for keeping a clean... 

CHRISTUS Health

Registered Nurse, Labor and Delivery - Part time - Relocation Required Job at CHRISTUS Health

Job Description This job requires relocation. Description Summary: The competent Nurse, in the same or similar clinical setting, practices independently and demonstrates an awareness of all relevant aspects of a situation. Provides routine and complex care, with...

UPMC Central PA

Nocturnist (PHHHS-Hospitalist Memorial) Job at UPMC Central PA

 ...UPMC Central Pa is seeking a Full-time Nocturnist for our Memorial Hospital in York, PA . Join our growing team of employed physicians...  ...Desired Candidate: Full-time, career-minded licensed Hospitalist Board certified or eligible Commitment to providing...