Job Description

Job Description

Overview:

As an Assistant Manager at WSS, your Neighborhood Shoe Store, you'll have the opportunity to develop your leadership skills while overseeing daily operations, driving sales, and providing exceptional customer service. You will be the expert in product knowledge, guiding your team to deliver exceptional service. By promoting a culture of one-touch resolution, you'll empower your team to address customer needs quickly and effectively, ensuring a seamless and efficient shopping experience. Your leadership will foster a positive store culture, drive performance, and ensure both customers and team members feel valued.

Responsibilities:

• Collaborate with management to develop sales strategies, analyze store data, and coach the team on customer service, store operations, and safety.
• Monitor key performance indicators (KPIs) to track sales, customer satisfaction, and team productivity.
• Review KPIs with your team to identify trends, assess performance, and set action plans to achieve or exceed targets.
• Focus on driving conversion by ensuring the team provides exceptional customer service, actively engages with shoppers, and identifies opportunities to increase sales.
• Operational tasks include managing inventory, ensuring accurate cash handling, scheduling, time keeping, and budget adherence.
• Recruit, train, and develop Supervisors and Team Members, providing coaching, recognition, and fostering teamwork.
• Ensure the store stays clean and organized by working with Team Members to complete tasks on the sales floor, in the parking lot, and the back office.
• The role requires the ability to bend, twist, stoop, kneel, lift up to 50 lbs., and stand or walk for 8 hours daily.
• Employees must climb ladders, maneuver boxes, and communicate effectively in person and on the phone while performing essential tasks.

Benefits:

• Paid Time Off, Paid Parental Leave
• Life, Medical, Dental, and Vision Coverage – Individual and Family Plans
• Self-Development Programs and Advancement Opportunities
• 401k Retirement Plan and HSA Contributions
• Stock Purchase Options
• 30%-50% Employee Discount - Friend & Family Events
• Community Engagement Opportunities

Required Experience:

• High school diploma or GED required
• At least 2+ years of retail management experience preferred.
• Must have strong communication, leadership, and organizational skills.
• Proficient in Microsoft Office, Point of Sale, and Time Keeping systems, with the ability to understand financial reports and analyze problems.
• Proven track record in customer service and team development is essential.
• Must be self-starters, capable of identifying strategic opportunities to increase KPIs and coach their team effectively.
• Flexibility in working hours, including weekends and holidays & occasional overnights.
• Ability to work within a 25-mile radius

About WSS

WSS is the premier footwear retailer in the U.S. doing business in neighborhood-based stores. Consumers trust WSS for the best brands, greatest values, and largest selection of athletic, dress, fashion, and casual footwear for the entire family. Our large store format enables us to showcase thousands of styles from top brands like Nike, Jordan, Vans, Converse, Adidas, Puma, Skechers, etc. In addition, WSS carries high quality private brands augmenting the breadth of selection to deliver amazing value to our customers.

Founded in Southern California in 1984 by entrepreneur Eric Alon, all WSS stores feature a unique retail format that displays every style and size. This allows customers to browse on their terms, in a hassle-free environment, engaging the friendly and knowledgeable sales staff when they choose. The success of this business model has allowed WSS to continue its rapid expansion into new markets. WSS currently operates stores throughout California, Nevada, Arizona, Texas and Florida. In October 2021 WSS was acquired by Foot Locker, Inc. WSS is now proudly one of Foot Locker’s banners under the WSS name.

WSS is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

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